Returns, reprints & cancellations

If something is wrong with your order

Tell us within 7 days of delivery if:

• the print is faded, smudged, peeling, misaligned or noticeably different from what you approved in the Studio;
• the product is damaged, defective, or the wrong size or colour from what you ordered;
• something is missing from the parcel.

Open the order in My orders and press Report a problem (add a few photos if you can), or email or call us at through the Contact page with your order number. We’ll reprint and resend it free of charge, or refund you if a reprint isn’t possible. You don’t need to send the item back unless we ask.

What we can’t take back

• Personalised items with no defect (for example, you chose the wrong size or changed your mind).
• Issues that come from the artwork you uploaded, such as a low-resolution photo — the Studio’s print-quality meter warns you before you order.
• Normal colour differences between a screen and fabric or paper.

Cancelling an order

You can cancel from your order page any time before printing starts. Once an item is in production we can’t cancel it, because it’s already being made for you. Cash-on-delivery orders that you don’t confirm are cancelled automatically.

Refunds

If you paid online, refunds go back automatically to the same UPI, card or bank account (usually 5–7 working days, depending on your bank) — including when you cancel before printing starts. Cash-on-delivery orders are only paid when they’re delivered, so cancelling before delivery costs you nothing; for an approved refund on a delivered cash-on-delivery order we’ll ask for your UPI ID or bank details and pay within 7 working days.